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Service reliability

Continuity Cartographer — service mapping clinic

You layer traffic, ownership, and runbook maturity on a single canvas. Maps are critiqued by mentors who have led network technicians through enterprise markets rollouts.

5 weeks · studio format · Studio + async critiques

JPY 132,000 · informational until enrollment PDF is signed

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Inside the syllabus

  • Layered translucent map boards shipped to JP addresses
  • Color language for dependency risk
  • English captioning workshop for exec summaries
  • Diagnostics reviewer pairing twice per cohort
  • Peer swaps of anonymized maps
  • Mentor annotations returned as Looms
  • Gallery night with cross-cohort feedback

Outcomes you can evidence

  1. Publish a map with explicit brittle edges labeled
  2. Pair each critical edge with a runbook maturity score
  3. Deliver a five-minute spoken walkthrough in English

Participant notes

Continuity Cartographer forced us to admit which cross-org workflow steps were imaginary. The gallery night felt vulnerable—in a good way.

Yui · Network technician · 5/5 · survey

Mentor Looms were specific about arrow clutter. Still iterating on color risk language for execs.

Diego · Lab manager · Yokohama SaaS

Program questions

We currently ship map kits within Japan only; overseas learners receive digital equivalents.