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Service reliability

Capacity Compass — planning without magical thinking

You build rolling forecasts using historical SNMP samples and honest growth assumptions. Mentors critique optimism bias in English briefings.

3 weeks · mixed async · Cohort + spreadsheet labs

JPY 72,000 · informational until enrollment PDF is signed

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Inside the syllabus

  • Heatmap kits shipped or printable
  • Spreadsheet guardrails against double counting
  • Role-play with stakeholders demanding impossible headroom
  • Mentor annotations on allocation slides
  • Async video on snow-day traffic patterns
  • Capstone peer challenge session

Outcomes you can evidence

  1. Produce a 90-day capacity memo with explicit assumptions
  2. Flag two optimism biases in a sample plan
  3. Present tradeoffs to a faux exec board in English

Participant notes

Capacity Compass caught my double-counted headroom fantasy. Peer challenge stung briefly, then helped.

Quinn · WAN planner · 4/5

Program questions

We provide sanitized SNMP exports; you may bring anonymized samples for review.